Thursday, September 30, 2010

The Domino Effect

I have been debating for a while whether or not to get an Apple iPhone, but with the release of the iPhone 4 in August I finally decided to take the plunge. I ordered the phone a couple weeks ago, and it arrived on Monday. However, getting the iPhone 4 has had a bit of a domino effect:
1. My previous mobile was on a pre-paid plan, so getting the iPhone meant finding a cap plan that would allow me to make international calls. As a result, I have switched mobile phone carriers.
2. The iPhone 4 requires your computer to have the latest Mac operating system in order to sync it. My nearly 5 year old PowerBook G4 unfortunately couldn't run the latest OS due to it not having an Intel chip. Therefore, I needed to buy a new laptop. I am now the proud owner of a shiny new MacBook Pro. It's really great and has a much bigger hard drive than my old one. In addition, I am no longer worried about my computer dying on me.
3. Going onto a mobile cap plan made me examine the need to keep my landline. Since my home phone plan was bundled with my internet account, I started looking around at plans offered by assorted internet providers. I found a fantastic deal that bundled a home phone and ADSL 2+ plan for less than what I'm currently paying for just the internet. As a result, I'm switching to a new internet provider (and able to keep my home phone line as well).

Despite all these changes, I am enjoying having new toys to play with. I am loving my new laptop and manged to successfully migrate all my files over (including, most importantly, my iTunes library). The iPhone 4 is pretty great as well, and it's like having a mini-computer with you at all times. I'm still figuring out how to use it, but I have installed a few apps, the best of which are the Melbourne public transport ones which will prove to be very useful.

The only downside so far occurred when I bought my laptop a few weeks ago. I purchased it at My Mac on Flinders Street, which proved to be a really bad decision because they are totally dodgy and completely ripped me off. In order to get the $300 education discount in their store I was told I needed to buy Apple Care. I thought the guy said it cost $79, so I agreed to it. It wasn't until I got back to the office and had a close look at the receipt that I discovered the price was actually $579.

When I realised the mistake and tried to return the Apple Care, they first told me I couldn't because they had already registered the software. I rang Apple and they told me that was incorrect, and that I could return it as long as it wasn't opened. So I went back to the store and argued with them and got them to take it back for a refund. However, the small print on their receipt (which I only received after paying for everything) says that if you "change your mind" they charge a 20% restocking fee. At the end of the day I lost the education discount and ended up having to pay an extra $115. I was so disgusted with the store that I wanted to return the laptop too, but again I would have been hit with the 20% restocking fee. The whole experience was really traumatic and took away the joy I initially had about getting a new computer. Consumer protection laws in Australia suck and Apple really should not have these guys as authorised resellers of their products. If you are in Australia tell everyone you know NEVER to shop at a My Mac store.

1 comment:

Bel Stella / Bella Carrara said...

What an annoying journey! Well, at least you got some fun new toys to help soften the blow, even if the jerks that sold it to you charged you an extra arm.

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